WhereOnline on Irembo (issued by NPPA)
TimeUp to 21 days
CostRwf 1,200
What you need
- An Irembo account (or go to an Irembo agent)
- National ID number (age 14+ for minors), or foreigner/refugee ID
- A phone number and/or email
Steps
- Log in at irembo.gov.rw and go to Criminal Record → Criminal Record Certificate.
- Choose whether it's for yourself or a child, then click Apply.
- Enter the ID number so your details load. Complete the form and attach anything it asks for.
- Confirm, add phone/email and submit. You get a billing number starting with 88.
- Pay Rwf 1,200 (MoMo, Airtel Money, bank or card).
- When NPPA approves it, you get an SMS/email. Download the certificate from Irembo, or get it by email.
Tips
- It's valid for 6 months, so apply early but not too early.
- Some jobs or embassies ask for a different document, such as RIB's "certificate of good conduct" or "criminal investigation clearance". Check which one they want before you pay.
- Living abroad without a valid Rwandan ID? Apply through your Rwandan embassy.
Official sources
Last checked: 2 November 2026 against Irembo support pages. If something here is out of date, tell us so we can fix it.
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