WhereREG (online or at a branch)
TimeResidential: 4–10 working days. Non-residential: 10–20 days (REG customer charter)
CostRwf 56,000 standard fee for a single- or three-phase meter. More if extra network is needed
What you need
- Filled REG service application form
- National ID or passport
- Proof of ownership or land title
- Internal wiring done by an approved technician
Steps
- Fill REG's service application form (online or on paper) with your ID and land title.
- REG surveys the site and gives you a quotation.
- Sign the supply contract and pay, in full or in instalments as agreed with REG.
- REG installs the meter and connects you.
Tips
- Within 37 metres of existing supply, you pay only the standard fee. The meter and service cable are included.
- Questions: REG call centre 2727.
Official sources
Last checked: 2 November 2026 against REG's policy and charter (REG's site was unreachable; text read from its indexed pages, and the charter dates from 2017). If something here is out of date, tell us so we can fix it.
⚑ Report a problem with this guide
Wrong fee, changed step, broken link? Tell us and we'll check it against the official source.