How to replace a lost National ID (indangamuntu)

What you need

• Your ID number (it's on old documents, bank papers or your SIM registration)
• A phone number for SMS updates

Steps

1. On irembo.gov.rw (or at an Irembo agent), apply for National ID replacement. This first step goes to RIB and is free.
2. You get an SMS with a date to visit your chosen RIB station. Go with any proof of identity you have.
3. When RIB approves, you get an SMS with a payment number.
4. Pay Rwf 1,500 within 3 days (Irembo, MoMo, Airtel Money or an agent). You can choose where to collect the new ID.
5. An SMS confirms your application was sent to NIDA.
6. About 30 days later, an SMS tells you the ID is ready and where to collect it.

Tips

• Need proof of ID while you wait? Apply on Irembo for a "certificate of replacement of national ID". It costs extra (shown as Rwf 3,000 on Irembo) and lasts a limited time.
• Questions: call NIDA on 3500.

Official sources

• NIDA: how to replace a lost or stolen ID
• Irembo: national ID replacement

Last checked: 2 November 2026 against NIDA and Irembo pages. If something here is out of date, tell us so we can fix it.