Aho bikorerwaKu biro byose bya MTN (Service Centre)
Igihe bitwaraMTN ntiyabigaragaje
IkiguziMTN ntiyabigaragaje (babaze ku biro)
Ibyo ukeneye
- Indangamuntu y'umwimerere (indangamuntu cyangwa pasiporo)
- Nimero yawe ya telefoni
- Ugomba kujyayo ubwawe
Intambwe
- Menyesha MTN vuba ko wayitaye, na banki yawe niba nimero ihujwe na konti yawe.
- Jya ku biro bya MTN witwaje indangamuntu y'umwimerere.
- Hitamo SIM swap kugira ngo ugumane nimero yawe, cyangwa SIM nshya ifite nimero nshya.
- Subiza ibibazo MTN ikubaza ngo yemeze ko nimero ari iyawe. SIM swap ikurikiza uburyo bwa MTN n'amabwiriza ya RURA.
- Fata SIM nshya (cyangwa eSIM niba telefoni yawe iyemera) urebe ko guhamagara na MoMo bikora.
Inama
- Ushobora kugira SIM zigera kuri 3 zanditse ku ndangamuntu, cyangwa 1 kuri pasiporo.
- Kugura eSIM no kuyihinduza na byo bikorerwa gusa ku biro bya MTN, ugiyeyo ubwawe.
Inkomoko zemewe
Byagenzuwe bwa nyuma: 2 Ugushyingo 2026, hagendewe ku mapaji ya MTN Rwanda. Igiciro cya SIM swap ntikigaragazwa. Niba hari ibitakijyanye n'igihe, tubimenyeshe tubikosore.
⚑ Menyesha ikibazo kiri muri aya mabwiriza
Amafaranga atari yo, intambwe yahindutse, urubuga rudakora? Tubimenyeshe tuzabigenzura ku nkomoko yemewe.